Rattinan Clinic places the highest priority on your privacy and the security of your personal data. We are committed to protecting the data of our patients by strictly adhering to the Personal Data Protection Act B.E. 2562 (2019) and all related laws.
We have implemented appropriate technical and administrative measures in accordance with international standards to prevent your personal data from being accessed, used, altered, or disclosed without authorization. This includes establishing secure systems for access control, monitoring, storage, and destruction of data.
In order to receive health, medical, and beauty services at our clinic, it is necessary to collect, use, and disclose your personal information for the purpose of diagnosis, treatment planning, follow-up, and providing comprehensive and safe medical services.
1 Types of Personal Data Collected
- General Information — Name, surname, national ID number, phone number, address, and email.
- Health Information — Surgical history, medication use, diagnostic tests, procedures, including side effects or complications.
- Photos / Videos — Treatment comparison images and videos showing before and after results.
2 Purposes of Collecting & Using Information
- To provide efficient medical and aesthetic services.
- For diagnosis, treatment planning, follow-up, and providing medical advice.
- To comply with all applicable legal and regulatory requirements.
- To improve the quality of service at the clinic.
3 Objective Data Types
| Objective | Description | Data Types Used |
|---|---|---|
| Medical Examinations & Services |
The company may record and use your personal information, including still or moving images, for diagnosis, monitoring treatment outcomes, and comparing before and after procedures. Photographs and videos will be used for internal purposes only and will not be released to the public without further consent. In the event of patient transfer between healthcare facilities, the company will only use your personal information as necessary according to transfer standards. |
|
| Medical Record Network Linking | Upon your consent, the company will enter your personal data into an information network system to enable you to use services or consultations via applications such as Zoom and access medical records from network healthcare facilities. This is done in accordance with the data protection agreement under the Personal Data Protection Act B.E. 2562 (2019). | |
| Marketing Purposes | The company may collect, use, and process your personal data to analyze your health status, contact you to provide medical information, promotions, products, or services, as per your consent. |
4 Consent
By receiving services at Rattinan Clinic, you voluntarily consent to the provision of your personal information and allow the clinic to use such information under the terms and conditions specified in this policy.
5 Rights of the Data Subject
You can withdraw your consent to the processing of your personal data at any time by contacting the data controller in the CRM department through the channels specified by the company.
Right to Withdraw Consent
Withdraw your consent at any time without affecting prior processing.
Right to Access
Request access to and a copy of your personal data we hold.
Right to Rectification
Request correction of inaccurate or incomplete personal data.
Right to Erasure
Request deletion of your data where there is no legal basis for continued processing.
6 Data Retention Period
The company will retain, use, disclose, or transfer personal information only as necessary, for a period not less than that prescribed by law, or until the stated purposes are achieved, or until you withdraw your consent.
7 Cookies Policy
What are cookies?
Cookies are small text files stored on your device (such as a computer, smartphone, or tablet) when you visit a website. Cookies help remember your usage information, such as language settings, login details, and browsing behavior, to provide a more efficient website experience.
How do we use cookies?
Rattinan Clinic uses cookies and similar technologies to collect information from all users for the following purposes:
- To ensure you can continue to log in to your user account securely.
- To remember your personal settings and preferences (such as your selected language or region).
- To analyze and study website usage behavior in order to improve and develop the website to better meet user needs.
- To present content, services, or advertisements that match your interests.
Types of cookies we use
Cookie Management
You can choose to disable certain types of cookies by adjusting your browser settings. Please note that disabling some cookies may affect your website's performance.
8 Contact Us
For detailed information about our personal data privacy policy, or to exercise your rights, please contact our data controller:
CRM Department — Data Controller
Rattinan Clinic, Bangkok, Thailand
